When Did Customer Service Become Such a Battle?

I hate to complain, but I am oh so very tired of customers that feel they have the right to treat employes poorly and staff that give subpar customer service. As someone who has always worked in customer service in one way or another I am appalled to witness the way we treat each other within this industry.  It seems like every time I go to work their is someone screaming in one of my coworkers faces and every time I go out there is some employe who looks like they absolutely hate their life.

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